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Terms of Use

A1. About these terms

  1. When you complete your Rental process , you accept these Terms and any other ones that you’re provided with during the Rental process  process. These Terms include an agreement to mandatory, binding individual arbitration, which means that you agree to submit most disputes related to our Platform, the use of the services on our Platform, or these Terms, to binding arbitration rather than proceeding in court. You may opt-out of this arbitration agreement only by following the procedures in A19 below. These Terms also include the waiving of any class action or jury trial.
  2. If anything in these Terms is (or becomes) invalid or unenforceable:
  • it will still be enforced to the fullest extent permitted by law
  • you will still be bound by everything else in the Terms.
  1. These Terms are laid out like this:
  • Section A: General terms for all types of Travel Experiences.
  • Sections B to F: Specific terms for just one type of Travel Experience:
    • Section B: Accommodations
    • Section C: Attractions
    • Section D: Car rentals
    • Section E: Flights
    • Section F: Private and public transportation
  • If there’s any discrepancy between general and specific terms, the specific terms will apply.
  1. The English version of these Terms is the original. If there’s any dispute about the Terms or any discrepancy between the Terms in English and another language, the Terms as they appear in English will apply. (You can change the language at the top of this page.)

A3. About Enegeda LLC

  1. When you book an accommodation, flight, or attraction, Enegeda LLC B.V. provides and is responsible for the Platform, but not the Travel Experience itself (see A4.4 below).
  2. When you book a rental car or private or public transportation, Enegeda LLC Transport Limited provides and is responsible for the Platform, but not the Travel Experience itself (see A4.4 below).
  3. We work with companies that provide local support services (e.g. Customer Support or account management). They don’t:
  • control or manage our Platform
  • have their own Platform
  • have any legal or contractual relationship with you
  • provide Travel Experiences
  • represent us, enter into contracts, or accept legal documents in our name
  • operate as our “process or service agents.”

A4. Our Platform

  1. We take reasonable care in providing our Platform, but we can’t guarantee that everything on it is accurate (we get information from the Service Providers). To the extent permitted by law, we can’t be held responsible for any errors, any interruptions, or any missing bits of information, though we will do everything we can to correct/fix them as soon as we can.
  2. Our Platform is not a recommendation or endorsement of any Service Provider or its products, services, facilities, vehicles, etc.
  3. We’re not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Travel Experience.
  4. To make a Rental process , you may need to create an Account. Make sure all your info (including payment and contact details) is correct and up to date, or you might not be able to access your Travel Experience(s). You’re responsible for anything that happens with your Account, so don’t let anyone else use it and keep your username and password secret.
  5. We’ll show you the offers that are available to you, in (what we think is) the right language for you. You can change to another language whenever you like.
  6. Unless otherwise indicated, you need to be at least 16 to use the Platform.

A5. Our values

  1. You will:
  • abide by Our values
  • comply with all applicable laws
  • cooperate with any anti-fraud/anti-money laundering checks we need to carry out
  • not use the Platform to cause a nuisance or make fake Rental process s
  • use the Travel Experience and/or Platform for their intended purpose
  • not cause any nuisance or damage, and not behave inappropriately to the Service Provider’s personnel (or anyone else, for that matter).

A6. Prices

  1. When you make a Rental process , you agree to pay the cost of the Travel Experience, including any taxes and charges that may apply.
  2. Some of the prices you see may have been rounded to the nearest whole number. The price you pay will be based on the original, “non-rounded” price (although the actual difference will be tiny anyway).
  3. Obvious errors and misprints are not binding. For example, if you book a premium car or a night in a luxury suite that was mistakenly offered for $1, we may simply cancel that Rental process  and refund anything you’ve paid.
  4. A crossed-out price indicates the price of a like-for-like Rental process  without the price reduction applied (“like-for-like” means same dates, same policies, same quality of accommodation/vehicle/class of travel, etc.).

A7. Payment

  1. For some products/services, the Service Provider will require an Upfront Payment and/or a payment taken during your Travel Experience.
  • If we organize your payment, we (or in some cases our affiliate in the country your payment originates from) will be responsible for managing your payment and ensuring the completion of your transaction with our Service Provider. In this case, your payment constitutes final settlement of the “due and payable” price.
  • If the Service Provider charges you, this will usually be in person at the start of your Travel Experience, but it could also be (for example) that your credit card is charged when you book, or that you pay when you check out of your Accommodation. This depends on the Upfront Payment policy of the Service Provider as communicated to you in the Rental process  process.
  1. If the Service Provider requires an Upfront Payment, it may be taken or pre-authorized when you make your Rental process , and it may be non-refundable. Before you book, check the Service Provider’s Upfront Payments policy (available during the Rental process  process), which we don’t influence and aren’t responsible for.
  2. If you know of or suspect any fraud or unauthorized use of your Payment Method, contact your payment provider, who may cover any resulting charges, possibly for a fee.
  3. If the currency selected on the Platform isn’t the same as the Service Provider’s currency, we may:
  • show prices in your own currency
  • offer you the Pay In Your Own Currency option.

You’ll see our Currency Conversion Rate during check-out, in the Rental process  details of your Account, or (if you don’t have an Account) in the email we send you. If we charge you fees in connection with any such services, you’ll find the fee expressed as a percentage over European Central Bank rates. Your card issuer may charge you a foreign transaction fee.

  1. We’ll store your Payment Method details for future transactions after collecting your consent.

A8. Policies

  1. When you make a Rental process , you accept the applicable policies as displayed in the Rental process  process. You’ll find each Service Provider’s cancellation policy and any other policies (e.g. age requirements, security/damage deposits, additional supplements for group Rental process s, extra beds, breakfast, pets, cards accepted, etc.) on our Platform, on the Service Provider information pages, during the Rental process  process, in the fine print, and/or in the confirmation email or ticket (if applicable).
  2. If you cancel a Rental process  or don’t show up, any cancellation/no-show fee or refund will depend on the Service Provider’s cancellation/no-show policy.
  3. Some Rental processes can’t be canceled for free, while others can only be canceled for free before a deadline.
  4. If you book a Travel Experience by paying in advance (including all price components and/or a damage deposit if applicable), the Service Provider may cancel the Rental process  without notice if they can’t collect the balance on the date specified. If they do, any non-refundable payment you’ve made will only be refunded at their discretion. It’s your responsibility to make sure the payment goes through on time, that your bank, debit card, or credit card details are correct, and that there’s enough money available in your account.
  5. If you think you won’t arrive on time, contact your Service Provider and tell them when they can expect you so they don’t cancel your Rental process . If you’re late, we are not liable for the consequences (e.g. the cancellation of your Rental process  or any fees the Service Provider may charge).
  6. As the person making the Rental process , you are responsible for the actions and behavior (in relation to the Travel Experience) of everyone in the group. You’re also responsible for obtaining their permission before providing us with their personal data.

A9. Privacy and cookies

1. If you book an accommodation, flight, or attraction, read our Privacy and Cookie Notice for more info on privacy, cookies, and how we might contact you and process personal data This Privacy Policy governs the manner in which Real Estate WordPress Theme collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by

Personal identification information

We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site.. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Real Estate WordPress Theme has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.