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Privacy policy

May 2, 2021 by user

What kind of personal data does collect?
Ok, so you’re looking for some more specifics. Here’s an in-depth view of the information we collect.
Personal data you give to us. collects and uses information that you provide us. When you make a Trip Reservation, you are (as a minimum) asked for your name and email address. Depending on the Trip Reservation, we might also ask for your home address, telephone number, payment information, date of birth, the names of any guests traveling with you, and any preferences (e.g. meal preferences or any mobility restrictions) you have for your Trip.
If you need to get in touch with our customer service team, or reach out to us through other means (e.g. using social media, or communicating with your booked Trip Provider through us), we’ll collect information from you there, too. Guests can also be asked to provide a review to help ensure future guests get exactly what they’re looking for. We’ll collect information from you included in your reviews, like your display name and avatar if you choose one.
There are also other instances where you’ll provide us with information. For example, if you’re browsing with your mobile device, you can decide to enable to see your current location or grant access to your contact details – this helps us provide you with the best possible service and experience (e.g. to see our city guides, the nearest restaurants & attractions to your location, or other recommendations). You can also open a user account, which allows you to save your personal settings, upload photos, review previous bookings, or plan and manage future reservations or benefit from other features only available to account holders (such as incentives or other benefits we might offer).
You can decide to participate in referral programs or sweepstakes, which involves providing us with personal data. In addition to that, you can provide us with feedback or ask for help with using the travel services.
Personal data you give us about others.
Of course, you might not just be making a Trip Reservation for yourself. You might be doing a Trip with other guests whose details you provide as part of the Trip Reservation, or you might make a Trip Reservation on behalf of someone else. If you maintain a for Business account, you can also create an address book to facilitate business travel, as well as manage the others’ bookings. In some cases, you can use to share information with others. This might take the form of forwarding a wish list or participating in referral programs, but such information can only be used as described in the offered interface – check the details there if you want to learn more.
However, now we should point out that it’s your responsibility to ensure the person or people you’ve provided personal information about are aware that you’ve done so, and have accepted how uses their information (as described in this useful privacy statement).
Personal data we collect automatically.
Even if you don’t end up making a Trip Reservation (and when you do), when you visit our websites or apps, we automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you used and information about your computer’s operating system, like application versions and your language settings. We also collect information about clicks and which pages were shown to you.
If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, location details, app crashes, and other system activity. When you make a reservation, our system registers through which means and from which websites you made your reservation or entered the websites and/or apps.
Personal data we receive from other sources.
It’s not just the things you tell us, though – we might also receive information about you from other sources. These include business partners, like affiliate partners, subsidiaries of the corporate family, other affiliates of the Enegeda rentals . corporate family (see here), and other independent third parties, and anything we get from them can be combined with information provided by you. For example, the reservation services are not only made available by and the apps, but are also integrated into services of affiliate partners you can find online. When you use some of these, you provide the reservation details to our business partner, who then forwards your details to us. We also integrate third-party service providers to facilitate payment between bookers and Trip Providers. These service providers share payment information, so we can administer and handle your Trip Reservation, making sure everything goes as smoothly as possible for you.
Another example is how we integrate communication services into our platforms to let you connect with the booked Trip Provider about your stay. When we do, we receive metadata about communication activities (e.g. where you called, who you are, the date and length of the call, etc.). We might also receive information about you to deliver you more relevant advertisements, like additional cookie data made available to by social media partners. Read under Why does collect and use your personal data? for more information. When you link your user account to your social media account, personal data might be shared with by that social media provider, but only when you don’t mind them doing so. You always have the choice to not share this data.
Trip Providers might share information about you with too – this might happen if you have support questions about your pending reservation when disputes arise about a Trip Reservation (though naturally, we don’t like it when that happens).